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F.A.Q.

Order Issues

My order shipped but I need to change the address.

So sorry for the issue! You should still be able to update your address on the Currier website! In your Tracking code e-mail you can find the link and the optional  contact details 

If your package returns to us due to an incorrect address, it will be cancelled and refunded; you will be notified if this happens.

Can I change the shipping address for my order?

We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Unfortunately we are also unable to change your shipping address from a domestic US address to an International address, or from an International address to a domestic US address. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

Can I change the email address to my order?

Yes! Please email our Customer Care team by clicking HERE with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)

I received a package, but it wasn’t my order.

We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking HERE with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with with the stamped initial visible, and a picture of the products you did receive.

- Please note that all order issues must be reported within 14 days of delivery!

We’ll get YOUR order sent out asap!

I received the wrong item.

We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking HERE with your order number, a picture of the incorrect items you received, and a picture of the packing slip with the stamped initial visible.

- Please note that all order issues must be reported within 14 days of delivery.

We will get back to you asap!


**Discontinued items will be issued store credit for the amount paid. 

I am missing item(s) in my order.

Oh no! Please email our Customer Care team by clicking HERE within 14 days of delivery with your order number and a list of the missing babies. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible.

We will get back to you asap!


**Discontinued items will be issued store credit for the amount paid. 

I received damaged item(s) in my order.

Oh no! Your package must have had an extra bumpy ride! Please email our Customer Care team HERE within 14 days of delivery with your order number, the names of the broken babies, and a photo of the damaged items.

We will get back to you asap!


**Discontinued items will be issued store credit for the amount paid. 

Delivery

When will my order ship?

Our products usually – key word usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

My package says delivered, but I didn’t receive it.

Sometimes Carrier tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbours and/or post office for more information in the meantime!

Also Please contact with the Carrier customer support, you can find the contact details in your tracking number email

How are shipping rates calculated?

  • Shipping within the continental United States is a flat rate of $5.99 USD. Domestic orders over $50 USD are eligible for free shipping!
  • For international shipping, there is a flat rate of $9.99 USD. International orders over $100.00 USD are eligible for free shipping!
  • All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your BarbellPrincess order and/or shipping total. BarbellPrincess is not responsible for fees associated with import. All fees must be paid by the parcel recipient.
  • Please note, BarbellPrincess is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Carrier to the local carrier in your country or air and ground transportation strikes or delays.

Do you combine orders?

Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address.

Why is my order unfulfilled?

No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!

Package is in my country but tracking hasn’t updated.

We are super excited for you to receive your goodies, but please be patient! International orders may take up to 21 business days to be delivered.

It is often helpful to refer to your local courier's online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your generated tracking number.

If 21 full business days pass and you do not receive your order, please contact our Customer Care team HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.

My international package is stuck in the US.

We are super excited for you to receive your goodies, but please be patient! Typically international orders do get delivered within 21 business days, however your package may be delayed by customs, or may simply be missing a scan.

If 21 full business days pass and you do not receive your order, please contact our Customer Care team HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.

My international tracking is not updating.

We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.

Please note that international orders typically take 10 to 21 full business days to be delivered. Business days do not include weekends, or holidays.

In the meantime here are some things that might help you locate your package:

- If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your USPS generated tracking number.

- If tracking indicates that your package is still in the US, or is currently in transit, please be patient! Typically international orders do get delivered within 21 business days, however your package may be delayed by customs, or may simply be missing a scan.Whatever the case may be, we recommend full communication with your customs office as this is the most likely place for packages to go missing. 

- If you have waited the full 21 business days and still have not received your order, please contact our Customer Care team HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.

Can my parcel be redirected to a different address?

Once your order ships, we are unable to make any changes to the shipping address.You should still be able to update your address on the Courier website, though!If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!

Will my package be charged customs?

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value.These fees are not included in your BarbellPrincess order and/or shipping total. BarbellPrincess assumes no responsibility for duties incurred on discounted, promotional or give away items. All fees must be paid by the parcel recipient.

Delivery and Returns Delays

We do our very best to process and ship your order as quickly as possible, however once your order is transferred to Couriers, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by Couriers and returned to our HQ.

Please note, BarbellPrincess is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Couriers to the local carrier in your country or air and ground transportation strikes or delays. Our team can only view the same information that you can via your order’s tracking number.

Please allow our full shipping times to pass before reaching out to our Customer Care team!

- For domestic orders, shipping may take up to 5 business days.

- For international orders, shipping may take up to 21 business days.

If your order is traveling beyond these time frames, please email our Customer Care team by clicking HERE with your order number and tracking information so that we may assist you further!For returned orders, please note that we will issue a full refund for your order once it is received at our HQ and confirmed to be undeliverable. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience!  

How do I track the delivery of my order?

Yay, you are so close to receiving your goodies! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.

If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

What should I do if my order hasn’t been delivered?

We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 10-21 business days. Please note that business days do not include weekends or holidays! We recommend reaching out to the Courier and/or your local post office for more information on the status of your order.If your order has exceeded typical shipping times, please email our Customer Care team by clicking HERE, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further. :)

Can I Use A Mail Forwarding Service?

Yes! Keep in mind, though, that items shipped using a mail forwarding service are not eligible for replacements of any kind.

My order shipped, when will it get to my house!?

All of our beloved packages are sent via the Selected Couriers, so delivery times vary. For orders to residents within the USA, orders typically arrive in 3-5 business days once they have shipped (business days do not include weekends or holidays). Orders outside the USA can take up to 10 - 21 business days. Our babies love to travel and they may get to you sooner!

Do you ship to APO addresses?

Yes! Please follow these rules or your package might not make it!

1) Write out the service member’s full name in the name field. Be sure to include their Unit as well on Address Line 1.

2) The city field will need to be one of the following abbreviations set forth by the Military:APO:

- Army Post OfficeFPO:

- Fleet Post OfficeDPO:

- Diplomatic Post Office

3) The Region field for your order needs to be assigned a “state code,” which is categorized by the following abbreviations:

- AA: Armed Forces Central and South Americas (Armed Forces Americas)

- AP: Armed Forces Pacific

- AE: Armed Forces Europe (including-Canada, Middle East, and Africa)

4) Set the country as the United States, as these addresses are considered part of the U.S.

PAYMENTS, PROMOS & GIFT VOUCHERS

BOGOs, grab bags...freebie items!

Everyone loves free stuff, and we love offering promotions and freebie goodies from time to time! Because they’re free, these items are available in extremely limited quantities and are not eligible for replacement or credit of any kind.

Do discount codes expire?

While some things last forever, our discount codes do not. All discount codes will come with an expiration date at the time that they are issued, so that you can plan your shopping date accordingly!

Please keep in mind that discount codes cannot be combined with any other offers that may be live on our site at the time that your order is placed. 

How do I get my promo code? (subscription code)

Once you subscribe to our newsletter, your welcome coupon code will be emailed to you! Please check your spam folder if you do not find it in your inbox. Your coupon will expire 7 days from the day it is issued, and cannot be combined with any other offers that may be live on our site at the time that your order is placed.


Please keep in mind that you must be a brand new customer to be eligible for our welcome coupon code! This code is provided one-time only and, once expired, cannot be reissued. 

how you reward your loyal customers

Our Reward program will launch in September

Can I purchase a gift card?

Yes – you can purchase them on our store here.

How can I pay for my order?

We accept all major credit cards*, as well as AmazonPay, Apple Pay, and AfterPay**!


*AfterPay is currently only available for customers within the U.S.!

Why Isn’t My Promo Code Working?

Our promo codes are case sensitive so We recommend copying and pasting your exact code into the coupon box to apply your discount.

Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping.

Exclusions include but are not limited to: newly launched collections, babies on final sale, and select kits/sets/collaborations.

They typically cannot be used during promotions as well, so double check the fine print when a promotion is live to be sure!

Can I combine coupon codes on my order?

Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order.

Coupon codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.

Always make sure to review your order summary prior to completing checkout to make sure you are snagging the best deal for your goodies! 

Do you offer a rewards/loyalty program?

Unfortunately, we do not have a rewards or loyalty program at this time. Thank you for your interest!

How do I use Amazon Pay to pay for my order?

You can find the Buy with amazon pay quick-shop button on the product page,  please select the Amazon Pay option, shown below:

You will be redirected to PayPal to complete your order at this time. :)

If you visit our store from your mobile device alternatively you will find the buy with apple pay or buy with google pay, depending on your device. But you still able to choose the amazon pay option under the more payment option link

Or

Once you are prompted to enter your payment information during checkout, please select the Amazon Pay option, shown below:

You will be redirected to PayPal to complete your order at this time. :)

Do you offer a pro discount for certified personal trainers / athletes?

Yes! please send your introduction and  Request to HERE

I can`t track my order

Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 24 hours from the moment it was dispatched, please contact us at support@barbellprincess.com

I can`t track my order

Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 24 hours from the moment it was dispatched, please contact us at support@barbellprincess.com

I can`t track my order

Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 24 hours from the moment it was dispatched, please contact us at support@barbellprincess.com

I can`t track my order

Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 24 hours from the moment it was dispatched, please contact us at support@barbellprincess.com

I can`t track my order

Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 24 hours from the moment it was dispatched, please contact us at support@barbellprincess.com

I can`t track my order

Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 24 hours from the moment it was dispatched, please contact us at support@barbellprincess.com

return / Refund

HOW LONG DOES IT TAKE TO BE REFUNDED?

After it is received by then Returns Department, please allow from 5 to 10 business days for your refund to be applied back to your account.

If you have not received your refund please check your tracking information and allow 5-10 days after receipt from our department to be refunded.

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

When approved, any returned products with all packaging and original tags intact, will be given a full refund excluding any shipping costs. If your order has been sent to a destination within the state of California, all sales taxes will be refunded.Outside the United States, customs duties, sales taxes and shipping are non-refundable. However, you may be able to recover these by contacting your local customs office in your country directly.

Can I get a refund if the price has changed?

Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!

how you reward your loyal customers

Our Reward program will launch in September

I need my refund redirected to a different account.

So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.

Technical

How can I view my order status without an account?

Unfortunately, you must be logged into an account when placing your order to be able to view the status of your order. Not to worry, though! All order updates, including confirmation and shipping emails, will be sent to the email address used to place to the order. :) So please check your spam folder and if you find any of our email there marked as NOT SPAM

Do I have to create a barbellprincess account to shop?

An account is not required in order to shop from our site!

But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. :) 

You can also save your shipping information for a quicker checkout experience!

Will I be charged International Bank Fees?

When placing an order, the final total you see during checkout is in USD.

Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions.Please reach out to your bank for more information on any additional charges/fees!

It looks like you charged me twice for my order.

If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret!

We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.

Subscribed to your newsletter but never got code

Once you subscribe to our newsletter, you will receive an email asking you to confirm your subscription.

You will receive your coupon code in a second email once your subscription is confirmed!

Please check your spam/junk folder if you do not find it in your inbox. Your coupon will expire 7 days from the day it is issued. :)

When are the out of stock products restocking?

Oh no! Please sign up for our newsletter to be the first to hear about any restocks!

We also announce restock dates via social media. :)

Do you offer a wholesale discount for bulk buying?

If your shopping cart value Equal or more than $2500 please contact us before you place your order, 

Can I combine coupon codes on my order?

Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order.

Coupon codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.

Always make sure to review your order summary prior to completing checkout to make sure you are snagging the best deal for your goodies! 

Do you offer a rewards/loyalty program?

Unfortunately, we do not have a rewards or loyalty program at this time. Thank you for your interest!

How do I use Amazon Pay to pay for my order?

You can find the Buy with amazon pay quick-shop button on the product page,  please select the Amazon Pay option, shown below:

You will be redirected to PayPal to complete your order at this time. :)

If you visit our store from your mobile device alternatively you will find the buy with apple pay or buy with google pay, depending on your device. But you still able to choose the amazon pay option under the more payment option link

Or

Once you are prompted to enter your payment information during checkout, please select the Amazon Pay option, shown below:

You will be redirected to PayPal to complete your order at this time. :)

Do you offer a pro discount for certified personal trainers / athletes?

I can`t track my order

Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 24 hours from the moment it was dispatched, please contact us at support@barbellprincess.com

I can`t track my order

Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 24 hours from the moment it was dispatched, please contact us at support@barbellprincess.com

I can`t track my order

Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 24 hours from the moment it was dispatched, please contact us at support@barbellprincess.com

I can`t track my order

Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 24 hours from the moment it was dispatched, please contact us at support@barbellprincess.com

I can`t track my order

Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 24 hours from the moment it was dispatched, please contact us at support@barbellprincess.com

I can`t track my order

Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 24 hours from the moment it was dispatched, please contact us at support@barbellprincess.com